Terms and Conditions
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the services offered by Ace Lio UX Consultant ("us", "we", "our", "Ace Lio").
Your access to and use of the services are conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and clients who access or use our services.
By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access our services.
1. Services
Ace Lio provides UX consulting services including but not limited to user experience design, user interface design, user research, information architecture, prototyping, and related consulting services ("Services").
The specific deliverables, timeline, and payment terms for each project will be outlined in a separate agreement or statement of work that references these Terms and Conditions.
2. Client Responsibilities
The client agrees to:
- Provide timely feedback, information, and materials necessary for the completion of the Services
- Review and approve deliverables in a timely manner
- Designate a primary contact person with authority to make decisions regarding the Services
- Pay all invoices according to the agreed-upon payment schedule
- Obtain any necessary permissions or licenses for materials provided to Ace Lio for use in the project
3. Payment Terms
Unless otherwise specified in a separate agreement:
- A non-refundable deposit of 50% of the total project fee is required before work begins
- The remaining balance is due upon completion of the Services
- Payment is accepted via bank transfer, credit card, or other methods specified by Ace Lio
- Late payments may incur a fee of 2% per month on the outstanding balance
4. No Refunds Policy
Due to the custom nature of our Services and the significant time and resources invested in each project:
- All payments made to Ace Lio are non-refundable
- The initial deposit is non-refundable regardless of project cancellation or changes in scope
- If a project is cancelled by the client after work has begun, the client remains responsible for payment for all work completed up to the cancellation date
- No refunds will be provided for completed work that meets the agreed-upon specifications, regardless of subjective dissatisfaction
By engaging our Services, you acknowledge and agree to this No Refunds Policy.
5. Intellectual Property
Unless otherwise specified in a separate agreement:
- Ace Lio retains ownership of all preliminary designs and concepts created during the project
- Upon full payment, the client receives a non-exclusive license to use the final deliverables for their intended purpose
- Ace Lio reserves the right to display and link to the completed project as part of their portfolio
- The client retains ownership of all content and materials they provide for the project
6. Confidentiality
Ace Lio agrees to keep confidential any proprietary information provided by the client during the course of the project. The client agrees to keep confidential any proprietary information, techniques, or processes disclosed during the project.
This confidentiality obligation does not apply to information that is publicly available or that must be disclosed by law.
7. Project Changes and Revisions
The project scope, timeline, and fees are based on the information provided by the client at the start of the project. Any changes to the project scope may require additional time and fees.
Unless otherwise specified, the project fee includes up to two rounds of revisions for each deliverable. Additional revisions will be billed at our standard hourly rate.
8. Limitation of Liability
Ace Lio's liability is limited to the amount paid for the Services. In no event shall Ace Lio be liable for any indirect, incidental, special, consequential, or punitive damages.
Ace Lio does not guarantee that the Services will result in any particular business outcome or level of success for the client.
9. Termination
Either party may terminate the Services with written notice if the other party breaches these Terms and fails to remedy the breach within 14 days of receiving notice.
Upon termination, the client shall pay for all Services performed up to the termination date, and all payments made prior to termination shall remain non-refundable.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.
Any disputes arising under these Terms shall be resolved in the courts of New Zealand.
11. Changes to Terms
Ace Lio reserves the right to modify these Terms at any time. We will provide notice of significant changes by updating the "Last Updated" date at the bottom of these Terms.
Your continued use of our Services after any changes to these Terms constitutes your acceptance of the new Terms.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Email: info@acelioux.com
Website: http://acelioux.com
Last Updated: April 23, 2025